UPA Job Bank: June 2009 UPA Job Bank: June 2009The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.
Posted on: 24 June, 2009
Job Type: Permanent, Full Time Position
How to Apply: If you meet the above listed requirements and would like to apply, please click on the link below to be redirected to the Sage Career Center. http://careers-sage.icims.com/jobs/2346/job?sn=usabilityprofessionals.org
Sage has an immediate opening for a Usability Analyst in our Irvine, CA office to design for the MAS family of products - a complete enterprise management solution.
The successful candidate will be responsible for designing and conducting user-centered design research and usability testing including:
The ideal candidate will also possess interaction design skills, including the ability to create and document navigation structures and information design. The candidate should have the ability to create detailed screen wireframes to effectively communicate designs to product management, design, and development.
Posted on: 24 June, 2009
JCPenney is one of America’s leading retailers with revenues close to $20 billion. Our customers can shop with us in over 1,000 stores located throughout the United States and Puerto Rico, and through jcp.com, one of the most popular general merchandise Web sites on the Internet. Whether shopping in our stores, catalogs or on the web at jcp.com, customers find style and quality at a smart price.
The company is executing its strategic plan to be the growth leader in the retail industry. Key to this strategy is JCPenney's "Every Day Matters" brand positioning, intended to generate deeper, more emotionally driven relationships with customers by fully engaging the Company's 155,000 Associates to offer encouragement, provide ideas and inspire customers every time they shop with JCPenney.Every Day Matters in your career..Come be a part of our growth.
Partners with key stakeholders to plan, coordinate and manage user research, customer validation, and usability testing sessions; assists in determining best research methodology to use to meet business needs; provides post-research analysis.
Leads internal and external resources in developing process flows, wire frames and mockups with interaction rules. Defines and implements standards and guidelines for user experience, including style guides, user/work/data flows, and terminology. Leads efforts to improve overall usability and accessibility of the jcp.com.
Oversees multi-variate test planning and execution designed to measure relative effectiveness of visual merchandising and interactive design solutions. Regularly communicates results and best practices. Collaborates with other jcp.com teams to establish site standards.
Ensures regular measuring and reporting on customer satisfaction, success rate, competitive scorecards and other behavioral metrics. Summarizes observations into strategic and actionable insights that impact both near- and long-term business plans.
Maintains and communicates awareness of trends in user experience, usability and interaction design in emerging technologies and with impact to JCPenney customers. Conducts and reports results of regular competitive benchmarking within key business categories.
Supervises outside research, usability and design firms in conducting user-centered design and research activities.
College degree in human factors, interaction design, technical communications, graphic design or related field, master’s degree preferred.
8 – 10 years of experience leading teams in research and interaction design, experience with Web and other devices/interfaces. Retail e-commerce experience and experience with large-scale design projects desirable.
Core Competencies: Communication, objectivity, customer focus, collaboration, leading people, building talent, big picture thinker, fact-based decision making, problem solving, drive for results, influencing, innovation, at ease working with external partners/firms
Positional Competencies: Human factor and usability analysis and requirements gathering skills
To Apply please go to our career site …… http://www.jcpenneycareers.com
Click on APPLY NOW OR UPDATE PROFILE (located in the upper middle of the page)
Click on the Job ID link to find Job ID 304543 (there are a lot of jobs on our board, click on the Job ID link and it will sort the jobs in numeric order and it will be easier to find the job)
Click on Apply Now
Click on “click here to register”
From this point fill in all applicable information and attach a copy of your resume
Thank you
Posted on: 2 June, 2009
Salary: Compensation is commensurate with experience
Terms: Full time
Start Date: Immediate
RDVO, one of Boston’s leading user experience design firms, is looking for an exceptional interaction designer to join our team. We are looking for a practitioner with experience designing sitemaps and wireframes, developing interactive prototypes, and front-end development.
Candidates will be able to think in terms of end-to-end UI design, apply strategic thinking and business goals to design work, focus on usability and understand aesthetic values. Candidates will work hands-on and will be responsible for delivering all aspects of interaction design from concept to implementation. Candidates should enjoy working independently, taking initiative, and innovating. Candidates must be able to handle a range of project types—some of them simultaneously—from discovery to concept to design.
It is a plus if you have demonstrated experience planning and conducting user research, usability testing, and analysis.
• Design the information architecture and user interface for client projects, which include websites, software UI, devices, and other emerging platforms
• Hold direct responsibility for creating the user interface of key customer experiences and projects, concentrating on end-to-end scenarios and top user tasks
• Create internal and external deliverables including wireframes, site maps, interaction flows, storyboards, paper prototypes, interactive prototypes
• Translate research findings into recommendations for design
• Develop new types of deliverables, workshops, or presentations as necessary
• Compare and contrast various design solutions, taking technical, resource, and time constraints into account
• Collaborate with user researchers, visual designers, technical developers, and project managers to generate superb design work and happy clients
• Contribute to RDVO’s positive internal atmosphere, quality of work, and growth into new fields or industries
• 2-4 years dedicated experience designing and developing interactive media and user interfaces for product software and web applications
• Solid, presentable portfolio of work in interaction design across multiple projects and product types
• Experience with rapid prototyping applications such as Axure and Protoshare
• Superb writing and presentation skills
• Familiarity with technical issues around web development and ability to work constructively with design and engineering teams
• Great attitude and ability to handle change
• Initiative and ability to work alone
• Experience working in collaborative, interdisciplinary teams
• Ability to work independently, prioritize, and solve problems proactively
• Creativity and attention to detail
• Demonstrated ability to manage clients, communicate persuasively, and resolve issues
• Ability to articulate business strategy and branding issues, and to balance these with user needs and technological constraints
• A keen understanding of what it means to be a part of a client-services organization
• Local candidates only
Founded in 2000, RDVO has grown into one of the top user experience design agencies in the Northeast. A multidisciplinary digital consultancy that specializes in research, design and development, of we have provided innovative solutions for clients including Microsoft, Procter & Gamble, Hewlett-Packard, Eastman Kodak, Oxfam, MBTA, and Fidelity Investments. We offer competitive compensation and benefits, including full medical and dental coverage, and a flexible time off policy. RDVO is located in Davis Square, Somerville.
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To apply for this position send a resume, cover letter and relevant work samples to: job265@rdvo.com
Posted on: 2 June, 2009
Salary: Compensation is commensurate with experience
Terms: Full time
Start Date: Immediate
RDVO, one of Boston’s leading digital design firms, is looking for an exceptional information architect/user experience designer to join our team. We are looking for a practitioner with experience designing sitemaps and wireframes, conducting competitive analyses, and participating in user research efforts.
You should have extensive experience working in collaborative environments, integrating user-centered design, technology, and traditional research methods. You should enjoy working independently, taking initiative, and innovating. You must be able to handle a range of project types—some of them simultaneously—from discovery to concept to design. It is a plus if you have demonstrated experience planning and conducting user research, usability testing, and analysis.
• Design the information architecture and user interface for client projects, which include websites, software UI, devices (including touch devices), and other emerging platforms
• Work in close collaboration with clients and internal teams to develop initial strategy—addressing product, brand, marketing, content, and overall user experience
• Participate in user research efforts including contextual interviews, focus groups, and usability testing
• Create internal and external deliverables including wireframes, site maps, interaction flows, storyboards, paper prototypes, content inventories, taxonomies, and detailed functional specifications
• Translate research findings into recommendations for design
• Develop new types of deliverables, workshops, or presentations as necessary
• Conduct competitive research and online research to uncover the opinions of end users and best practices for design
• Compare and contrast various design solutions, taking technical, resource, and time constraints into account
• Collaborate with visual designers, technical developers, and project managers to generate superb design work and happy clients
• Contribute to RDVO’s positive internal atmosphere, quality of work, and growth into new fields or industries
• 1-2 years dedicated experience in information architecture, user experience design, or related field
• Bachelor’s degree in cognitive science, human factors, HCI, engineering psychology, applied psychology, or a related field; master’s degree a plus
• Experience conducting user research, including contextual inquiry and usability testing
• Superb writing and presentation skills
• Flexibility to adapt to changing constraints
• Ability to work constructively with design and engineering teams
• Great attitude and ability to handle change
• Initiative and ability to work alone
• Ability to work in collaborative, interdisciplinary teams
• Ability to work independently, prioritize, and solve problems proactively
• Creativity and attention to detail
• An outstanding portfolio of detailed interaction flows, site maps, wireframes, competitive analyses, and user research/usability testing results
• A keen understanding of what it means to be a part of a client-services organization
• Local candidates only
Founded in 2000, RDVO has grown into one of the top user experience design agencies in the Northeast. A multidisciplinary digital consultancy that specializes in research, design and development, of we have provided innovative solutions for clients including Microsoft, Procter & Gamble, Hewlett-Packard, Eastman Kodak, Oxfam, MBTA, and Fidelity Investments. We offer competitive compensation and benefits, including full medical and dental coverage, and a flexible time off policy. RDVO is located in Davis Square, Somerville.
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To apply for this position send a resume, cover letter and relevant work samples to: job265@rdvo.com
Posted on: 2 June, 2009
Empathy Lab, a leading boutique agency that provides digital strategy and execution to Fortune 500 companies and fast-growth organizations, is looking to grow its elite team. Empathy Lab has deep expertise in creating broadband video, ecommerce and community-driven experiences and is known for its innovative primary research activities designed to provide deep insights into the hearts and minds of the target end-user.
In its just three years of operating history, Empathy Lab has already launched numerous large-scale online initiatives such as www.FEARnet.com and www.SproutOnline.com and is currently in the process of creating ambitious new digital offerings for Nautica, Kipling, The Golf Channel, Crayola, Chubb, and other world-class brands. We are looking for exceptional talent to help us in our quest to be the highest quality interactive agency in the country.
We are currently seeking an Information Architect – Contract Position to join our Conshohocken PA, team of professionals.
For immediate consideration, please forward your resume, work samples (site maps, wireframes, research plans, etc) and salary requirements to recruiting@empathylab.com and identify this position by typing job code (EL-IA-PA) in the subject line.
To learn more about Empathy Lab, visit www.empathylab.com
Posted on: 2 June, 2009
12301 Research Blvd, Research Park, Bldg III
Austin, Texas 78759
Emerson Process Management is seeking a User Interface Design / Usability Engineering professional. The candidate will be part of a cross-functional design team and employ a user-centered design methodology to develop new and upgraded designs for electronic hardware, PC/Windows, and browser based host systems. While this engineer will report into the Director DeltaV Software Development, they will also take direction from the Director Human Centered Design Center of Excellence.
•Work with end-users and product development team members to gain an understanding and help define the user and functional system requirements.
•Act as a catalyst to bring focus to usability and good interaction design on multiple product development teams composed of engineering and marketing professionals
•Conduct competitive benchmarking to determine and recommend best of breed designs.
•Develop and apply design strategies and guidelines to new and derivative designs solutions.
•Conduct task / workflow analyses of existing and emerging user work practices.
•Conduct heuristic evaluations of systems and designs.
•Create conceptual/logical design architectures that improve user productivity and satisfaction.
•Develop and build cross organizational team support for physical design storyboards, wireframes and prototypes.
•Apply current User Interface Design visualization/development tools such as Visual Basic, Director, Flash, and Photoshop.
•Plan, conduct, and reportusability tests to validate suitability of proposed designs.
•Create and maintain user interface design specifications.
•Coordinate division level usability design activities, direction, development, and deployment of capability with group-wide Center of Excellence.
•Candidates must have 10 years of experience designing user interfaces for hardware and software products. Candidates should have at least a B.A. / B.S. in Human Factors, Computer Science/Information Technology (with formal concentration In human computer interaction), Industrial Engineering (with formal concentration in Human Factors), Human Computer Interaction, Industrial/Communication Design (with formal concentration in human factors or human computer interaction) or related field, M.A./M.S preferred.
•The user interface designer candidate must have excellent verbal and written communication skills and have a demonstrated ability to work with a cross-functional team in a fast paced product development environment. The candidate must have a record that demonstrates creativity, deep technical domain knowledge, initiative, organization, strong work ethic, and persuasiveness.
Please send your resume and work samples to elizabeth.soriano@emerson.com. *Emerson is an Equal Opportunity Employer.
Full Time – Exempt
Salary – TBD
Posted on: 2 June, 2009
Type: Full Time/Permanent
eBay is looking for a Sr. User Experience Design Manager to lead a team of talented designers and content strategists.
In the role, you will lead the design of user experiences that eBay.com buyers use. You will coach your team on projects from inception to launch, enabling them to best meet their user needs and business goals—experience partnering with business and technology leaders will be critical. As we evolve from a mostly static user interface on eBay, to more rich and interactive experience, you will champion new front-end technologies (e.g. AJAX, Adobe Flex, MS Silverlight) and broaden the innovation possibilities for our user experiences. You will identify and implement process improvements and design methodologies that would make your team more efficient and effective. We expect you to mentor the designers on your team with the goal of enhancing their abilities, expanding possibilities of their designs, and helping them achieve a fulfilling career path. Finally, we are looking for someone who is active in the design community and who is looking to maintain or expand the current role they are playing thru talks, conferences, and networking.
Your team would be approximately 4-5 interaction designers, visual designers and content strategists.
Key parts of your team’s role:
Your team would focus on the following:
If you are interested in applying for this opportunity, please send a soft copy of your resume to Phillip Gee (pgee@ebay.com) and reference requisition number 32277BR.
Posted on: 2 June, 2009
Fulltime - Permanent
Accountable for developing and executing design solutions for assigned portions of projects in the areas of information layout and user experience/behavioral interaction with the content. Develops and executes interface design solutions including: concept maps; competitive, comparative and content inventories; information organization models; site maps; use case analysis; wire frames; navigation schemes; interaction diagrams and error handling.
Education: Master's degree or equivalent experience directly related in designing online and consumer software product interfaces.
Experience: 6-8 years directly related experience in designing online and consumer software product interfaces.
Specialized Knowledge: Uses extensive background in user interface, product and multimedia design, scripting and knowledge of prototyping and multiple platforms to develop software interfaces.
1. Identifies, addresses and solves complex user interface and information design problems by providing multiple viable solutions.
2. Possesses expert diagramming and screen layout skills and creates hi-level concept maps, navigation maps and wire frames.
3. Collaborates with other disciplines to define the vision and requirements for a product or programming area.
4. Possesses thorough understanding of AOL and industry standard applications/technologies such as HTML, CSS, AJAX, Flash and Publishing Systems.
5. Demonstrates proficiency in industry standard UI software such as Adobe Illustrator, Visio, Omni Graffle, Photoshop, Powerpoint and Acrobat.
6. Reviews competing products and recommends design solutions that differentiate the company's products from those of competitors.
7. Works with business owners, producers, technology personnel, designers and researchers on specific projects to create final interface features.
8. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation, and task and objective analyses.
Note: Applicants please note this is NOT an opening for a graphic or Web designer. Photoshop designs do not meet the qualifications listed below. All applicants must be able to provide samples of user interface diagrams/wire frames, requirements, and specifications.
Posted on: 2 June, 2009
Job Description KG052109_HFE ICS
Arrangement: Contract assignment (expected to be long-term)
Work Location: Portland OR area – must be onsite fulltime during entire assignment term.
Start Date: Immediate
• Ideal candidate will have experience in interaction design for hardware and control panels associated with printing and imaging systems used by consumers and small/medium businesses.
• Understand the brand, program priorities, customer needs, value proposition and competitive landscape.
• Define desired user experiences through customer lifecycle
• Translate user experience into “actionable”, measurable product requirements for the development team.
• Lead cross-functional teams (feature engineering teams) to facilitate and lead the execution of desired attributes, features, and behaviors that will deliver the user experience.
• Contribute to the design and implementation of future concepts, with particular responsibility in the area of interaction design and feature delivery
• Develop test plans and oversee the execution of tests to measure and track the user experiences.
• Refine user experiences by collecting data and improving the overall design.
• Track, manage, and communicate the status of the overall user experience. Identify and escalate major gaps.
• Leadership to ensure experiences are delivered when multiple systems and disciplines are involved.
• Serve as the single point of contact for your focus area for any user interaction or experiences.
• Clear understanding and ability to articulate the experience vision to influence the design team and management
• Develop prototypes to validate product experience, as needed, to reduce program risk and gain confidence in delivery of overall experience.
• Experience in interaction design, applied human factors engineering, or related human centric applied design
• Proven ability to communicate effectively to technical teams and management
• Working understanding of focus area (HW, SW, UI, FW) in terms of current state, development model/strategy, how the work relates to the overall desired experiences.
• Experience in interaction design for consumer and Small/Medium Business electronics, including imaging and printing products, and associated customer support systems is desirable.
• Advanced degree in human centric discipline such as Human Factors, Cognitive Psychology or HCI; or equivalent experience
• Independent and self-directed.
• Strong leadership traits and skills (meeting facilitation, driving decisions, communication)
• Proactive
• Customer advocate
If you are interested and qualified, please email your resume in MSWord format, with a brief note mapping your skills and experience to the requirements above, to:
Please visit our website at: www.kohlgroup.com
Thank you!
Posted on: 2 June, 2009
TEAM: Customer Experience Team
BUSINESS AREA: Distribution
REPORTS TO: Customer Experience Leader
ROLE: Full time Permanent role
To develop and grow a user centred design capability within Kiwibank that will support a programme of Customer Experience (CX) improvements, and other business projects across the bank, to ensure delivery of Kiwibank’s Target Customer Experience.
This role will exist within a small centralised Customer Experience Team, but will work to develop a network of distributed CX resources across the business. The Senior UX Practitioner will support this virtual team with a centralised method and toolkit, mentoring, coaching and training as required.
The Senior UX Practitioner will be expected to understand and contribute to the development of Kiwibank’s Customer Experience strategy, and help to keep projects across the business aligned to this.
NOTE: The term ‘customer experience (CX)’ is used rather than the common industry ‘user experience (UX)’ within Kiwibank. These can be interpreted interchangeably within this document.
1. Develop, integrate and embed a UCD method
• Select, customise and or develop an appropriate UCD methodology and toolkit for Kiwibank to support the Customer Experience strategy. • Integrate this methodology into existing business improvement (six sigma) and project methodologies.
• Embed the methodology into Kiwibank as part of a standard business design process
2. Support bank-wide projects with appropriate UX/CX capability
• Develop a virtual team of UX practitioners across the bank that will meet the UX needs of the bank with support from the central Customer Experience team • Support a portfolio of UX projects across the bank ensuring our CX resources are efficiently deployed
3. Training / Coaching / Mentoring
• Develop a training programme for internal resources • Provide on the job coaching and mentoring to distributed UX resources
4. Strategic Contribution • Contribute to the ongoing development and execution of Kiwibank’s Customer Experience strategy
Note: These accountabilities may change from time to time to meet operational or other requirements.
1. Education A degree in Psychology, Anthropology, Human-Computer Interaction, Interaction Design, Human Factors, Business or related discipline is highly desirable. A Masters or PhD is ideal.
2. UX practitioner skills
Experience with a range of user centred design / UX methods used to gather qualitative and quantitative data to inform design and to evaluate designs such as: contextual inquiry, scenario development and task analysis, user testing, expert review, heuristic review, focus groups, card sorting, survey development and analysis, secondary research, competitive analysis, etc
3. Experience Experience planning, conducting, analyzing and reporting formal and informal user testing and studies. 3+ years experience desirable.
4. Communication Demonstrated ability to clearly and concisely deliver actionable recommendations from UX studies to stake holders.
Strong analytical problem-solving skills, outstanding writing and presentation skills.
5. Tools Previous experience with MORAE and Microsoft Office.
Previous experience with wireframing / prototyping tools such as Axure or similar; and other UCD software tools (Remote user testing, tree testing or card sorting tools etc) a plus
6. Management Strong ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity.
7. Industry involvement and ongoing learning
Show a deep knowledge of current technology, awareness of current trends and production methods in usability, tools and industry standards
8. Mentoring, training, management, strong management, leadership and coaching skills
9. Design Experience in Information Architecture, Interaction Design and/or Visual Design a plus
Applications should be submitted through the Kiwibank careers portal at https://workforus.kiwibank.co.nz/safelink=JSH&
Applications close June 3rd 2009 at 9:50pm NZDT
Enquiries can be submitted via email to Chris McDermott (chris.mcdermott@kiwibank.co.nz)
Posted on: 2 June, 2009
Lime Wire LLC, maker of the famous P2P file-sharing program, seeks a USER EXPERIENCE DESIGNER for its LimeWire Store.
The role of a user experience designer is to follow a user-centered design process, understanding real users – their goals, aptitudes, experiences, needs, and motivations. You will approach design from a user-perspective and balance users' needs alongside business goals and technical capabilities. The ideal candidate will have experience conducting user research, extracting requirements, designing an interaction framework, iterating on your framework, and presenting your ideas to development and management. You will be working closely with product managers, software developers and web designers to determine necessary features and drive the design of products.
• Working across product, development, and design teams
• Designing the layout and sequencing for a clear narrative
• Developing functional specifications
• Advocating for user needs
• Observing and measuring user behavior
• Iteratively refining LimeWire Store interactions
• Developing creative interaction design idioms that are easy to learn
• Experience developing innovative visual and temporal vocabularies of action
• Experience designing online systems using user/task/goal/functional analyses, story boards, paper prototyping, user testing, and an iterative design model
• Practical knowledge of user research methods, including lab-based usability studies, field studies, and usability inspections (heuristic evaluations or cognitive walkthroughs)
• Excellent analytical ability, especially with regard to observation of user behavior
• Self-motivated, critical thinker with strong technical background
• Curiosity, imagination, intuition
• Excellent communication and teamwork skills
• Bachelor's, Master’s or Doctorate in Human-Computer Interaction, Cognitive Science, Human Factors, Computer Science, or related field, or 3 years experience directly in UxD
• Bonus: Knowledge of HTML, JavaScript, CSS, and other Ajax-related technologies
Please submit your resume and any work samples to: ux_designer@limewire.com.
Posted on: 2 June, 2009
type: permanent/salaried with benefits
The User Experience (UX) Architect will be responsible for collaborating with the technology team to define the overall user experience for expressor products. The UX architect will work to understand user goals, business goals, technology and design constraints to create a user experience that will deliver success.
Deliverables include usability requirements, user experience design specifications, process/task flows, wireframes, usability testing plans, UT analysis & recommendations, heuristic reviews, personas, and interactive prototypes. The candidate should have experience designing user experiences for enterprise software products.
The User Experience Architect will:
• lead the definition of usability requirements and establish common usability goals
• create usable UI designs by applying user research findings, design standards, industry best practices and strategic business objectives while understanding system constraints
• work closely with engineering and product management to ensure usability deliverables are incorporated into project timelines and schedules
• lead the iterative design review process with project teams, acquiring consensus and approvals on designs and documentation; communicate user experiences through storyboarding, detailed wireframes, task flow diagrams, design specifications and other documentation
• conduct user research through surveys, interviews, focus groups, card-sorting, etc.
• plan and conduct usability testing, including remote testing; this includes creating test strategies and plans, test scenarios and tasks, screening participants, facilitating usability testing and providing usability recommendations
• contribute to the development, maintenance, and continuous improvement of efficient & effective usability methodology/process, documentation, workflow, ROI, metrics and design standards
• act as a usability advocate and consultant to project teams providing expert guidance and thought leadership regarding principles of information architecture, user-centered design and the latest industry trends and best practices
The User Experience Architect should have experience with the following:
• Morae & UserVue or equivalents for remote usability testing
• Visio or equivalent for static and interactive wireframing and prototyping
• MS Excel, Word, PowerPoint, and Project for analysis, scheduling, and reporting
• Adobe Photoshop & screen capture software
• familiarity with Microsoft .NET framework is a plus
• minimum Bachelor’s degree in HCI/Human Factors/Usability or related discipline preferred
• minimum 6 years of relevant human factors/usability work experience
• proven success as an UX generalist capable of leading efforts throughout the product development cycle, including user research, early prototyping, detailed design and validation
• demonstrated ability to incorporate UCD principles into the architecture and design of user interfaces
• must have a portfolio with examples of relevant interaction design work
• experience preparing and conducting user-centered research techniques including customer visits, usability studies, surveys, and feedback sessions
• experience improving the usability of enterprise software with experience designing UIs for both thin and thick client applications
• must be able to multi-task and meet deadlines in a fast-paced development environment
• strong communication and interpersonal skills
• experience in data integration, data warehousing, or metadata management is a strong asset
• an understanding of 508 accessibility design issues is a plus
To apply for the user experience architect position, email resume and cover letter to careers@expressor-software.com.
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