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User Experience Magazine: Volume 7, Issue 4, 2008 - This issue features articles on the user experience in taxis, air traffic control systems, voice recognition systems, map design, wayfinding design in public spaces, Hong Kong’s public transportation, and guidelines for useful and usable recommendations.
Published: Sat, 10 Jan 2009 22:40:37 GMT
User Experience Magazine: Volume 7, Issue 3, 2008 - This issue features articles on automated usability testing, using mobile technology for experience sampling, remote moderated research, comparison of lab and remote testing, ROI of remote research, quantifying usability, planning tests in multiple locations, and traditional and innovative statistical techniques.
Published: Sat, 10 Jan 2009 22:35:56 GMT
User Experience Magazine: Volume 7, Issue 2, 2008 - This issue features articles on the importance of managing user expectations, blending traditional market research and usability methods for online marketing effectiveness, combining qualitative and quantitative UX research, real-life customer experience research, the architecture of user experience, and the power of stories and narrative.
Published: Sat, 10 Jan 2009 22:31:49 GMT
This paper identifies the factors affecting heuristic expertise and defines levels of expertise permissible to conduct an evaluation. It aims to standardize skills or define heuristic expertise worldwide and also suggests ways to improve issue categorization. By Shazeeye Kirmani.
Published: Sat, 10 Jan 2009 22:22:39 GMT
This study reports on the usability of three commercially available electronic card sort applications (CardZort, WebSort, and OpenSort) by researchers (Study 1) and by end users (Study 2). By Barbara S. Chaparro, Veronica D. Hinkle, and Shannon K. Riley.
Published: Sat, 10 Jan 2009 22:22:05 GMT
This article discusses a series of studies conducted to directly compare the Modified-Delphi and Open cart sorting methods. By Celeste Lyn Paul.
Published: Sat, 10 Jan 2009 22:21:24 GMT
This article covers the history of card sorting as well as current issues with the practice. By Jed Wood and Larry Wood.
Published: Sat, 10 Jan 2009 22:20:20 GMT
Overview of contents for the November 2008 edition of the journal. By Avi Parush.
Published: Sat, 10 Jan 2009 22:18:12 GMT
Table of contents for the November 2008 edition of the journal.
Published: Sat, 10 Jan 2009 22:17:30 GMT
This article is a case study of a demonstration project intended to prove the value of usability testing to a large textbook publishing house. By Tharon W. Howard.
Published: Sat, 10 Jan 2009 22:16:31 GMT
Usability practice needs a procedure to identify, record, count, and highlight tool switch events for study. This paper describes one that supports the trained observers on which User-Centered Design relies to detect problems and causes, and evaluate design changes. By Will Schroeder.
Published: Sat, 10 Jan 2009 22:15:49 GMT
This article proposes a research agenda for developing new approaches that combine decision theoretic and user-centered methods to create tools that can make product designers' decision making work easier, more systematic, more effective, and more reportable. By Caroline Clarke Hayes and Farnaz Akhavi.
Published: Sat, 10 Jan 2009 22:14:33 GMT
For usability professionals, one of the top priorities of the coming decades is to assure that products are usable and useful for people's complex work in complex systems. To meet this challenge we need to better understand the nature and practices of various domain-based complex tasks and the flow of people's work across tools. This essay gives an overview of articles in this issue that address these challenges and their implications for usability and usefulness. By Barbara Mirel.
Published: Sat, 10 Jan 2009 22:13:45 GMT
Overview of contents for the August 2008 edition of the journal. By Avi Parush.
Published: Sat, 10 Jan 2009 22:12:48 GMT
Table of contents for the August 2008 edition of the journal.
Published: Sat, 10 Jan 2009 22:12:15 GMT
This project implemented and reviewed several methods to collect data about users' information seeking behavior on news provider Web sites. By William Gibbs.
Published: Sat, 10 Jan 2009 22:11:34 GMT
This paper investigates the effect of participants' varying thumb sizes in relation to the experience of using mobile phone keypads for sending text messages. By Vimala Balakrishnan and Paul, H.P. Yeow.
Published: Sat, 10 Jan 2009 22:10:51 GMT
This article addresses the effects of color temperature and gender on perceptions of Web site aesthetics. By Constantinos K. Coursaris, Sarah J. Sweirenga, and Ethan Watrall.
Published: Sat, 10 Jan 2009 22:10:05 GMT
This article presents the history of software engineering beginning in the 1960's. By Deborah J. Mayhew.
Published: Sat, 10 Jan 2009 22:08:46 GMT
Overview of contents for the May 2008 edition of the journal. By Avi Parush.
Published: Sat, 10 Jan 2009 22:06:19 GMT
Table of contents for the May 2008 edition of the journal.
Published: Sat, 10 Jan 2009 22:05:15 GMT
This paper describes a tool for log file recording and a method for quickly and easily analysing human-computer interaction with mobile devices. By Jurgen Kawalek, Annegret Stark, and Marcel Reibeck.
Published: Mon, 25 Feb 2008 01:34:29 GMT
This study used an applied ethnographic research method to investigate human-computer interaction (HCI) between call center agents and agent-facing software in the context of contact-center culture. By Howard Kiewe.
Published: Mon, 25 Feb 2008 01:33:42 GMT
This paper summarizes the study findings, both methodological - how to setup and conduct a usability lab for such an environment - as well as conceptual -the human experiences and behavioral patterns involved in using an immersive environment. By Ahmed Seffah, Jonathan Benn, and Halima Habieb Mammar.
Published: Mon, 25 Feb 2008 01:32:51 GMT
In this article, the chief editor of the recently published book Maturing Usability: Quality in Software, Interaction and Value reports her experiences, from the very beginning when the book project was conceived to the time when the book was delivered. By Effie Lai-Chong Law.
Published: Mon, 25 Feb 2008 01:31:54 GMT
Overview of contents for the February 2008 edition of the journal. By Avi Parush.
Published: Mon, 25 Feb 2008 01:30:12 GMT
Table of contents for the February 2008 edition of the journal.
Published: Mon, 25 Feb 2008 01:29:12 GMT
User Experience Magazine: Volume 7, Issue 1, 2008 - This issue features articles on government websites in Mexico, designing for Latino users, technology research firms that evaluate software, goal-setting, using acting to validate a product concept, and adopting UCD principals in your organization.
Published: Thu, 14 Feb 2008 20:49:03 GMT
Given a participant pool of size N, is there a subset of N that would yield the same results as the entire population? This research addresses this question using a data-mining clustering tool called Applications Quest.
Published: Fri, 16 Nov 2007 04:00:45 GMT
This study provided a useful insight into how users make different decisions through different evaluation methods. Also, the result showed that answering a usability questionnaire affected a user's decision-making process for comparative evaluation.
Published: Fri, 16 Nov 2007 03:59:53 GMT
In this article, we present a structured process for transforming raw usability data into usability information that is based on a new way of thinking about usability problem data. The results of a study of this structured process indicate that it helps improve the effectiveness of novice usability practitioners.
Published: Fri, 16 Nov 2007 03:58:40 GMT
In her editorial, Jarrett discusses reasons that practitioners read research papers and the obstacles that they face when reading research papers. Jarrett provides several examples and suggestions for improving the accessibility of research papers for practitioners.
Published: Fri, 16 Nov 2007 03:57:49 GMT
Overview of contents for the November 2007 edition of the journal. By Avi Parush
Published: Fri, 16 Nov 2007 03:56:12 GMT
Table of contents for the November 2007 edition of the journal.
Published: Fri, 16 Nov 2007 03:54:21 GMT
User Experience Magazine: Volume 6, Issue 4, 2007 - This issue features articles on social health networking, touch-screen electronic medical records software, presenting information to patients considering clinical trials, patient safety, and capturing user requirements.
Published: Wed, 17 Oct 2007 23:00:13 GMT
User Experience Magazine: Volume 6, Issue 3, 2007 - This issue features articles on using handhelds for television planning, social impacts of video recording, interactive TV, website task analysis, and field studies.
Published: Wed, 18 Jul 2007 22:56:53 GMT
User Experience Magazine: Volume 6, Issue 2, 2007 - This issue features articles on aligning UX with business goals, ATM's in China, and the semantic web.
Published: Wed, 18 Apr 2007 22:53:17 GMT
User Experience Magazine: Volume 6, Issue 1, 2007 - This issue focuses on celebrations of World Usability Day 2006 such as multinational usability reviews and design competitions.
Published: Wed, 17 Jan 2007 22:50:01 GMT
This paper describes work on developing usable interfaces for creating and editing methods for high-throughput screening of chemical and biological compounds in the domain of life sciences automation. A modified approach to metaphor-based interface design was used as a framework for developing a screening method editor prototype analogous to the presentation of a recipe in a cookbook. The prototype was compared to an existing screening method editor application in terms of effectiveness, efficiency, and satisfaction of novice users and was found to be superior. By David B. Kaber, Noa Segall, Rebecca S. Green
Published: Fri, 17 Aug 2007 18:31:54 GMT
This paper describes a usability study of the Nedap voting machine in the Netherlands. On the day of the national elections, 566 voters participated in our study immediately after having cast their real vote. The research focused on the correspondence between voter intents and voting results, distinguishing between usability (correspondence between voter intents and voter input) and machine reliability (correspondence between voter input and machine output). For the sake of comparison, participants also cast their votes using a paper ballot. By Menno de Jong, Joris van Hoof, Jordy Gosselt
Published: Fri, 17 Aug 2007 18:31:49 GMT
This paper evaluates the quality of recommendations for improving a user interface resulting from a usability evaluation. The study compares usability comments written by different authors, but describing similar usability issues. The usability comments were provided by 17 professional teams who independently evaluated the usability of the website for the Hotel Pennsylvania in New York. The study finds that only 14 of the 84 studied comments (17%) addressing six usability problems contained recommendations that were both useful and usable. Fourteen recommendations were not useful at all. Sixteen recommendations were not usable at all. Quality problems include recommendations that are vague or not actionable, and ones that may not improve the overall usability of the application. The paper suggests characteristics for "useful and usable recommendations," that is, recommendations for solving usability problems that lead to changes that efficiently improve the usability of a product. By Rolf Molich, Robin Jeffries, Joseph Dumas
Published: Fri, 17 Aug 2007 18:31:43 GMT
Overview of contents for the August 2007 edition of the journal. By Avi Parush
Published: Fri, 17 Aug 2007 18:31:34 GMT
This paper provides a brief review of the Hawthorne effect, a discussion of how this effect relates to usability studies and help for practitioners in defending their studies against criticisms made on the basis of this effect. By Ritch Macefield
Published: Mon, 18 Jun 2007 18:31:26 GMT
This paper introduces a formative method called “group usability testing.” It involves several to many participants individually, but simultaneously, performing tasks, with one to several testers observing and interacting with participants. The idea for group usability testing arose as an answer to limited time resources and the availability of many users gathered together in one place. The approach is described via a case study. Data characteristics, benefits and drawbacks of group usability testing are discussed. Additionally it is compared/contrasted with individual usability testing, co-discovery, task-based focus groups, and cooperative usability testing. By Laura L. Downey
Published: Mon, 18 Jun 2007 18:31:14 GMT
When our company chose to adopt an Agile development process for new products, our User Experience Team took the opportunity to adjust, and consequently improve, our user-centered design (UCD) practices. Our interface design work required data from contextual investigations to guide rapid iterations of prototypes, validated by formative usability testing. This meant that we needed to find a way to conduct usability tests, interviews, and contextual inquiry—both in the lab and the field—within an Agile framework. To achieve this, we adjusted the timing and granularity of these investigations, and the way that we reported our usability findings. By Desiree Sy
Published: Mon, 18 Jun 2007 18:31:07 GMT
This essay discusses ways that usability professionals can expand usability testing to evaluate complex systems, such as intelligence gathering and medical decision-making, that do not lend themselves to more traditional laboratory-based usability testing. In the essay, Redish explains what complex systems are, why they don’t lend themselves to traditional usability test methodologies, and what other techniques are available for gathering and analyzing the data. The essay also discusses the importance of involving domain experts in the design of the test to ensure that both the components and the system as a whole are being adequately tested. By Ginny Redish
Published: Mon, 18 Jun 2007 18:30:52 GMT
Overview of contents for the May 2007 edition of the journal. By Avi Parush
Published: Mon, 18 Jun 2007 18:30:43 GMT
By Avi Parush
Published: Thu, 1 Feb 2007 00:00:06 GMT
We conducted an iterative usability evaluation of the Spatial OLAP Visualization and Analysis Tool (SOVAT), a software application that combines OLAP and GIS. Traditional OLAP interface features were poorly understood by participants, and combined OLAP-GIS features needed to be better emphasized. The results suggest that the changes made to the SOVAT interface resulted in increases in both usability and user satisfaction. By Mathew Scotch, Bambang Parmanto, and Valerie Monaco
Published: Thu, 1 Feb 2007 00:00:03 GMT
This study provides a framework to quantify heuristic evaluation skills. Quantification is based on the number of unique issues identified by the evaluators as well as the severity of each issue. By Shazeeye Kirmani and Shamugam Rajasekaran
Published: Thu, 1 Feb 2007 00:00:04 GMT
"My concern is that by embracing new ideas, we will limit our view of our early days as being restricted in scope and naïve in conception. Before that happens, or perhaps, to prevent it, I would like to describe my personal version of our beginnings as a profession and argue that we should be celebrating them, not disparaging them even as we see their limitations." By Joe Dumas
Published: Thu, 1 Feb 2007 00:00:05 GMT
By Whitney Quesenbery, John Cugini, Dana Chisnell, Bill Killam, and Ginny Redish
Published: Thu, 1 Feb 2007 00:00:02 GMT
By Ted Selker, Elizabeth Rosenzweig, Anna Pandolfo
Published: Thu, 1 Feb 2007 00:00:01 GMT
User Experience Magazine: Volume 5, Issue 4, 2006 - This issue focuses on e-gov, with articles on designing web sites for local coucils, a look at accessibility legislation in Italy, a study of 30 government web sites, and in The View from Here, the opinion that e-government needs to do more to ensure citizens’ privacy
Published: Tue, 09 Jan 2007 20:05:21 GMT
(UPA Voice - December 2006) Disaster is in the air! A stuffed cat dangles precipitously from a fake palm tree frond, a scant sixty seconds away from falling to the earth. A few feet away, unbeknownst to its hypothetical passengers, a cardboard train is about to encounter an enormous boulder lying in its path. Who could avert one, let alone both, of these impending catastrophes?
Published: Tue, 09 Jan 2007 20:03:03 GMT
(UPA Voice - December 2006) Because many of the local UPA members work in Internet-related fields, Philadelphia’s 2nd Annual World Usability Day looked to broaden horizons by focusing on “User Experience Beyond the Web.” Although the speakers, Hal Rosenbluth, co-founder of Take Care Health Systems; James Mitchell, Associate Professor and Director of Civil, Architectural and Environmental Engineering at Drexel University; and Stephen Wilcox, Principal of Design Science, spoke extensively about the differences between their work and that of web professionals, the pervasive theme throughout each presentation was that we actually have a lot in common.
Published: Tue, 09 Jan 2007 20:02:12 GMT
(UPA Voice - December 2006) In all aspects of marketing, the Eastern world is breaking through to the West. More and more businesses are expanding product lines and services into a new market that involves countries in East Asia. Whether a business forms an alliance with a Chinese company to use its resources for a project, or it sells directly to Japanese consumers, it is clear that key media materials should be appropriate for Asian audiences.
Published: Tue, 09 Jan 2007 20:01:33 GMT
(Journal of Usability Studies - November 2006) The invited article by Arnie Lund suggests that usability’s growing value and impact will come from a foundation of knowledge that is expanding and responding to an evolving, diverse world, and yet that is applied with discipline.
Published: Tue, 09 Jan 2007 20:00:55 GMT
(Journal of Usability Studies - November 2006) The appropriate 72 items constituted the Mobile Phone Usability Questionnaire (MPUQ), which evaluates the usability of mobile phones for the purpose of making decisions among competing variations in the end-user market, determining alternatives of prototypes during the development process, and evolving versions during an iterative design process.
Published: Tue, 09 Jan 2007 19:58:33 GMT
(Journal of Usability Studies - November 2006) Our method of transcribing videos of WAP use following the conventions of conversation analysis offers a cost-effective tool for understanding user interaction with technology and provides useful implications for design.
Published: Tue, 09 Jan 2007 19:57:52 GMT
(Journal of Usability Studies - November 2006) This paper compares the relative merit in realistic versus lab style experiments for testing voting technology. By analyzing three voting experiments, we describe the value of realistic settings in showing the enormous challenges for voting process control and consistent voting experiences.
Published: Tue, 09 Jan 2007 19:57:04 GMT
(Journal of Usability Studies - August 2006) A major impediment in global user interface development is that there is inadequate empirical evidence for the effects of culture in the usability engineering methods used for developing these global user interfaces. This paper presents a controlled study investigating the effects of culture on the effectiveness of structured interviews in international usability evaluation. The results of the study empirically establish that culture significantly affects the efficacy of structured interviews during international user testing.
Published: Wed, 18 Oct 2006 16:25:25 GMT
(Journal of Usability Studies - August 2006) Animated characters have been a popular research theme, but the respective desktop applications have not been well-received by end-users. The objective of this study was to evaluate the use of an animated character for presenting information and navigating music videos within an interactive television (ITV) application.
Published: Wed, 18 Oct 2006 16:24:28 GMT
(Journal of Usability Studies - August 2006) The System Usability Scale (SUS) was administered verbally to native English and non-native English speakers for several internally deployed applications. It was found that a significant proportion of non-native English speakers failed to understand the word “cumbersome” in Item 8 of the SUS (that is, “I found the system to be very cumbersome to use.”) This finding has implications for reliability and validity when the questionnaire is distributed electronically in multinational usability efforts.
Published: Wed, 18 Oct 2006 16:23:42 GMT
(Journal of Usability Studies August 2006) Every citizen on our planet deserves the right to usable
products and services. It is time we reframe our work
and look at a bigger global picture.
The time is right, the interest is here. ‘User friendly’ is a
common and understandable term; people understand
that the world should work well. Now, we have to
encourage them to take the message to the streets and
say, “We will not stand for it anymore, we want our
world to be usable.”
Published: Wed, 18 Oct 2006 16:29:24 GMT
This issue includes articles on usability in China, Hong Kong, Japan and New Zealand; Radio Frequency Identification, and commentary on "Who Would Want to Do Usability?" by Cliff Anderson
Published: Mon, 19 Jun 2006 02:47:11 GMT
(Journal of Usability Studies) Invited article by Charles B. Kreitzberg
Published: Mon, 19 Jun 2006 02:44:07 GMT
(Journal of Usability Studies) A proposed design for the American Society of Clinical Oncology (ASCO) Web site was evaluated against the original design in terms of the ease with which the right starting points for key tasks were located and processed. This report focuses on the eye tracking methodology that accompanied other conventional usability practices used in the evaluation. Twelve ASCO members were asked to complete several search tasks using each design. Performance measures such as click accuracy and time on task were supplemented with eye movements which allowed for an assessment of the processes that led to both the failures and the successes. The report details three task examples in which eye tracking helped diagnose errors and identify the better of the two designs (and the reasons for its superiority) when both were equally highly successful. Advantages and limitations of the application of eye tracking to design comparison are also discussed. By Agnieszka Bojko
Published: Mon, 19 Jun 2006 02:43:14 GMT
(Journal of Usability Studies) IBM was contracted to provide a new Air Defence Command and Control (ADCC) system for the Royal Air Force. The IBM Human Factors (HF) team was responsible for the design of the operations room, workstations and the graphical user interfaces. Because the project was safety-related, IBM had to produce a safety case. One aspect of the safety case was a demonstration of the operational effectiveness of the new system.
This paper is an in-depth case study of the user testing that was carried out to demonstrate the effectiveness of the system. Due to time constraints the HF team had to observe five participants working simultaneously. Further, to provide a realistic operational environment, up to twenty-eight operators were required for each test. The total effort for this activity was four person-years. The paper will detail the considerations, challenges and lessons learned in the creation and execution of these multi-user user tests. By Elliott Hey
Published: Mon, 19 Jun 2006 02:42:25 GMT
(Journal of Usability Studies) Small sample sizes are a fact of life for most usability practitioners. This can lead to serious measurement problems, especially when making binary measurements such as successful task completion rates (p). The computation of confidence intervals helps by establishing the likely boundaries of measurement, but there is still a question of how to compute the best point estimate, especially for extreme outcomes. In this paper, we report the results of investigations of the accuracy of different estimation methods for two hypothetical distributions and one empirical distribution of p. By James R. Lewis and Jeff Sauro
Published: Mon, 19 Jun 2006 02:40:40 GMT
This issue includes articles on designing an Arabic user unterface, developing a symbol system for the healthcare industry, a primer on task analysis for Web design, a wrapup on World Usability Day 2005, and commentary by Aaron Marcus, "User Experience: What? So What? Now What?" and Ilise Benun, "Personal Usability."
Published: Mon, 20 Mar 2006 13:57:21 GMT
The Journal of Usability Studies (JUS) is a peer-reviewed, international, online publication dedicated to promoting and enhancing the practice, research, and education of usability engineering. This issue features articles on cultural issues and their impact on product design and usability, the organizational preservation and re-use of usability testing knowledge, computer games and mobile usability.
Published: Tue, 14 Feb 2006 04:07:19 GMT
(Journal of Usability Studies) Is culture dead as a topic of interest to usability and user-interface usability and design professionals? One European anthropologist/ethnographer wrote recently that “culture is dead” and only of interest to people in the USA (who seemingly have little or no understanding of other cultures around the world). On the other hand, another (USA) usability/design professional recently stated that she thought cross-cultural issues were one of the most important and potent trends in product/service development. Who is right? By Aaron Marcus
Published: Tue, 14 Feb 2006 04:04:18 GMT
(Journal of Usability Studies) A usability assessment with a paper prototype suggest that users prefer a less extensive menu structure on a small screen device. Other research findings suggest that proper modifications in these areas could significantly enhance the system’s usability and demonstrate the validity of paper-prototyping which is capable of detecting significant differences in usability measures among various model designs. By Sheng-Cheng Huang, I-Fan Chou, Randolph G. Bias
Published: Tue, 14 Feb 2006 04:01:08 GMT
(Journal of Usability Studies) This article describes a usability knowledge management system (KMS) based on principles of pattern language and use-case writing that offers a way to turn lessons learned from usability testing into organizational knowledge that can be leveraged across different projects and different design teams. By Michael Hughes
Published: Tue, 14 Feb 2006 03:59:50 GMT
(Journal of Usability Studies) A study of whether usability expert evaluation and testing are suitable for game development. A computer game under development was first evaluated and then tested. Usability expert evaluation and testing provided both novel and useful data for game development. By Sauli Laitinen
Published: Tue, 14 Feb 2006 03:58:23 GMT